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Some Tips for Pick Auto Repair Shop

Most of us panic upon hearing strange sounds in our cars. It can be scary and frustrating, but it happens! Hiring a car repair service as your vehicle is being towed is not a good idea, but unfortunately many car owners don’t find an auto repair shop until they need a repair. That last-minute approach to finding a repair shop can leave an owner in a bind, or worse, having an unqualified person working on his car, providing insufficient service, and even adding to the initial mechanical problem.

If you want to save money on auto repair services and ensure that your car gets repaired properly, you need to research and select a repair shop before the vehicle ever needs a repair. Here are a few tips for assessing the reliability and service of an auto repair shop:

  1. Observe the Repair Shop. What you observe may tell you a lot about an auto repair shop. Is the shop welcoming? Is the place clean? Are the posters and banners updated? Does the shop appear well organized? While appearances don’t tell the entire story or necessarily predict how well their services will be, it will give you an idea of the values the employees consider important. Keeping a clean and well-organized shop often transfers over to how well they take care of your car. While there is a distinction between clean and care, ‘clean’ will at least give you a reason to consider the shop further whereas a filthy and disorganized shop is a red flag and good reason for moving on to the next repair shop on your list.
  2. Evaluate the Staff. Evaluate the work ethic and the attitude of the repair shop’s employees towards their customers and their work. Do they welcome you and speak to you respectfully? Do they listen to and answer your questions and seem genuinely interested in helping you? Or do they grumble and complain? The willingness and desire of employees to communicate with you, and not be dismissive of you no matter how little you may know about your car’s systems, is important as communication can be keys to keeping your car in good working order.
  3. Check the Shop’s Certifications. Does the auto repair shop have all the necessary certifications to work on your particular make and model? Having certified technicians at a certified shop working on your vehicle help ensure excellent and professional work, especially if you have a special make or model. Not all repair shops display certifications on their walls or in their waiting rooms, but all should be willing to show their certifications to you upon request. Don’t hesitate to ask to see the shop’s certifications.

Always keep in mind that you have many options and the final say about which repair shop will work on your vehicle. Fortunately, there are a lot of repair centers, from the very small family owned shops to the larger dealer owned repair centers. As the owner of the car, you should only hand over the keys of your car to someone you trust. Choose a repair shop that will give you the best service and at the same time give you confidence that you have chosen the right repair center. If you feel uncomfortable with a car repair shop for any reason, move on and find another. It may take some time finding the right shop, but in the end it will be for the best – for both you and your car.